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Zoom is facing potential legal issues in Europe over its privacy terms and conditions. A clause in Zoom’s terms and conditions, which was added in March 2023, sparked controversy after it was claimed that it allowed the company to use customer data for training AI models without the option to opt out. While some pundits suggested that the clause only applied to “service generated data” and not everything that customers do and say on the platform, concerns were raised about privacy and data usage. The General Data Protection Regulation (GDPR) and ePrivacy Directive are the relevant laws that apply to Zoom in the European Union.

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