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Working from home contributed to such bad delays at the Driver and Vehicle Licensing Agency (DVLA) that people lost their jobs while waiting for a driving licence. The Public Accounts Committee (PAC) found that the DVLA relied heavily on people being on site to process applications. When Covid restrictions in 2020 meant staff stopped going to the office, delays were caused. This was particularly a problem for those applicants with medical conditions who mainly apply on paper, which the DVLA does not allow to be done from home. More than 33,000 of these applicants had to wait more than 200 days for their licences to be processed. In some cases the delays hit people’s income and led to job losses, while others saw their mental health severely affected by the delay, the report said.

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