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HomeBreaking NewsVia Rail issues apology to passengers; advocate says service disruption was out...

Via Rail issues apology to passengers; advocate says service disruption was out of their hands

'Quick read' news summary

Via Rail is apologizing for what it’s calling a “let down” from the transportation service that left passengers in Eastern Canada stranded throughout Ontario, Quebec and New Brunswick.

Maritime passengers first heard of issues on Christmas Eve when service between Montreal and Halifax was delayed leaving the station.

After finally departing Montreal, it only took 15 minutes for service to be halted, and the train waited in Rivière-du-Loup for “hours” before returning back to Quebec’s largest city.

In a statement, Martin Landry, interim president and CEO at Via Rail Canada, said the service didn’t live up to their standards, noting that an outside review will be conducted.

“We know, we should have been more forthcoming in sharing information about trains that were delayed and in communicating updates,” Landry said.

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“We also know we should have adopted a different approach in supporting passengers on trains that were delayed for lengthy periods.”

The statement comes as transportation advocates say more needs to be done by the government, working with the owner of the tracks, the Canadian National Railway (CN).

When trees and other debris fell on the tracks, Via was unable to clear them because they didn’t own the tracks. That, according to Tim Hayman, president of Transport Action Atlantic, was one of the causes of the delays.

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“I think it’s fair to say that they’re apologizing for a lot of things that are out of their control,” said Hayman.

“But you understand why a lot of passengers are looking at them because they are the service provider that

Via Rail is apologizing for what it’s calling a “let down” from the transportation service that left passengers in Eastern Canada stranded throughout Ontario, Quebec and New Brunswick. Maritime passengers first heard of issues on Christmas Eve when service between Montreal and Halifax was delayed leaving the station. “I think it’s fair to say that they’re apologizing for a lot of things that are out of their control,” said Hayman.

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