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Several major US employers, including Walmart, Delta Air Lines, T-Mobile, Chevron, and Starbucks, are using AI software from startup Aware to monitor employee messages on platforms like Slack, Microsoft Teams, and Zoom. Aware’s AI models analyze the content of these messages to identify employee sentiment, bullying, harassment, discrimination, noncompliance, and other behaviors. The anonymized data is then used to provide insights on how different groups of employees are responding to corporate policies and campaigns. Aware’s revenue has grown by 150% per year on average over the past five years, and its typical customer has around 30,000 employees.

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