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The Earthquake Commission (EQC) in New Zealand is introducing a new independent dispute resolution scheme for homeowners who want to dispute the outcome of a natural hazard insurance claim. The scheme will come into effect in July 2023 under the new Natural Hazards Insurance Act, and EQC is seeking public feedback on the process. The new scheme aims to simplify and streamline the dispute resolution process for homeowners. However, some critics, such as Ali Jones, question the need for a new scheme when the New Zealand Claims Resolution Service has been operating since 2013. Public consultation on the new scheme is open until 6 March.

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